A mis-sold packaged bank account is a type of bank account that includes various benefits and perks, such as insurance products, for which the customer pays a monthly fee. It’s considered mis-sold when the account was not suitable for the customer’s needs, they were not properly informed about the costs and features, or they were pressured into purchasing the account.

You may have been mis-sold a packaged bank account if you were not made aware of the fees and charges, if the account was unsuitable for your needs, if you were pressured into taking it, or if you were not eligible for the benefits included.

Common signs include not being informed about the fees, being misled about the benefits, being pressured into taking the account, or being ineligible for the included benefits.

Hidden fees, excessive charges, or charges for benefits you didn’t need or weren’t eligible for could indicate mis-selling.

Benefits can vary but often include travel insurance, mobile phone insurance, breakdown cover, and preferential rates on other financial products.

Yes, you can still make a claim if you were unaware that you had a packaged bank account.

Generally, you can claim for mis-sold packaged bank accounts going back six years, or even further in some cases.

You’ll need any documents related to the account, such as statements, agreements, and correspondence with the bank.

The duration varies depending on the complexity of the case and the responsiveness of the bank. It can take several weeks to several months.

Making a claim should not affect your current banking relationship, as banks are legally obligated to handle complaints impartially.

Compensation typically includes a refund of any fees paid, plus interest, and potentially additional compensation for inconvenience or financial loss.

There is no specific deadline, but it’s advisable to make a claim as soon as possible once you become aware of the mis-selling.

Yes, you can still make a claim even if you’ve closed the account.

You can escalate your complaint to the Financial Ombudsman Service for an independent review.

You can make a claim yourself, but some people choose to seek legal assistance, especially if the case is complex or if the bank rejects the claim initially.