1. Our Service
1.1. We are Reclaims 4 U Limited T/A Reclaim Finance registered in England and Wales with registered number 6651869, Registered Office Address: 24 Harkness Street Manchester M12 6BT. Reclaims4U Ltd is regulated by the Financial Conduct Authority in respect of regulated claims management activities. FRN830181.
1.2. Reclaims 4 U Limited provide mis-sold payment protection insurance claims services. We can examine your credit agreements to see if they contain payment protection insurance and where it was mis-sold to you we will make a claim for compensation on your behalf. In summary:
1.2.1. Once we have received your completed documentation we will investigate your claim by obtaining copies of any documentation from your loan provider, insurance company or bank (unless you can provide these to us). This documentation may include:
22.214.171.124. Bank Statements
126.96.36.199. PPI questionnaire
1.2.2. If we discover that you have payment protection insurance, we will send you a questionnaire to complete to enable us to assess whether it was mis-sold to you.
1.2.3. If we think the payment protection insurance was mis-sold we will submit a claim to your lender. They have 8 weeks in which to respond to this although it may take longer.
1.2.4. Where your claim is rejected by your lender we may submit it to the Financial Ombudsman Service for consideration. We will tell you before we do this.
1.2.5. If your lender no longer exists we will submit your claim to the Financial Services Compensation Scheme.
1.2.6. If your claim is successful and you receive compensation, we will charge you our Success Fee as shown in clause 3.1 of this agreement.
1.2.7. If you decline an offer of compensation which we advise you to accept and which is consistent with the Financial Ombudsman guidelines, our service under this agreement will be complete and we will charge you our Success Fee as shown in clause 3.1 of this agreement.
2. Your obligations
2.1. You appoint us as your representative so that we can liaise with your Creditors.
2.2. You must ensure that you always supply truthful and accurate information.
2.3. You must forward any correspondence which you receive regarding your claim to us.
2.4. You must promptly reply to any request for further information and documents we make.
2.5. You must pay our fees within 14 days of receiving an invoice from us. You should consider how you will pay our fee if compensation is awarded to you in the form of a reduction in an outstanding balance or arrears, or if you decide to decline an offer of compensation which we recommend that you accept.
2.6. You ask us to commence work in providing our service to you during the cancellation period set out in clause 4.
3. Our Fees
• If we do not succeed in obtaining any compensation, you pay us nothing.
• If a claim is successful and compensation is awarded we will charge you as follows: 20% plus VAT (24% in total) of the total value of each successful claim if more than one.
A: Refund of £1000 Example
Total Compensation awarded to customer £1,000
Fee charged by firm at 20% + VAT £240
Customer Pays Firm £240
B: Refund of £3,000 Example
Total Compensation awarded to customer £3,000
Fee charged by firm at 20% + VAT £720
Customer Pays Firm £720
C: Refund of £10,000
Total Compensation awarded to customer £10,000
Fee charged by firm at 20% + VAT £2,400
Customer Pays Firm £2,400
• Note: Total compensation means the actual amount of each successful claim before we deduct our fees.
4.1. If you decide that you do not want to proceed with our services, you can cancel your contract by any clear statement or by filling out the cancellation form in this pack
4.2. If you cancel during the first 14 days after you sign this agreement you will not have to pay any fee
4.3. We can cancel this agreement if you materially breach any of your responsibilities and you fail to rectify your material breach within 21 days of Us telling You Which We will attempt to do by both telephone and post.
4.4. If this agreement is cancelled after the fourteenth day, by either you or us (in accordance with clause 4.3), we will charge for any work undertaken. This is calculated on a case by case basis, for a maximum amount of £450 and a full breakdown will be provided of work that has been carried out.
5.2. We are committed to resolving complaints as quickly as possible. In the event that you wish to make a complaint, please contact us in writing, by email, in person or by phone. We will acknowledge receipt of the complaint within 5 working days and provide a copy of our full complaints handling procedure, alternatively you can find our complaints procedure on our website www.reclaimfinance.com. We have a maximum of 8 weeks in which to respond to your complaint but We hope to resolve matters within 28 days.
5.3. If You are dissatisfied with the handling of your complaint, or if we don’t provide a full response within 8 weeks, you can refer the matter to the Legal Ombudsman.
5.4. You can also make a complaint to the Claims Management Ombudsman, full details can be found at: https://cmc.financial-ombudsman. org.uk.
6. Other important information
6.1. You are entitled to seek further advice in relation to your claim and to consider what services might be most appropriate to your claim for compensation. In particular, you have the right to shop around and you should be aware of the services provided by the Financial Ombudsman Service.
6.2. The provisions of the Contracts (Rights of Third Parties) Act 1999 are excluded from this agreement which means that only you and we have any rights under this contract. However, if you ask us to liaise with anybody else on your behalf in relation to this contract we will do so provided that you give us your written permission.
6.3. Our service is personal to you and for this reason you are not able to assign this contract to any other person,
6.4. We can assign our rights and responsibilities in this contract provided that the person we assign it to agrees to provide the same services to you in accordance with this contract. We will write to you before any assignment is made to ensure that you are aware that it is happening. You have the option to cancel your contract without charge in these circumstances.
6.5. You should be aware that as with any claim there is a small risk that it may result in Court proceedings although in the highly unlikely event that this were to occur we would continue to provide our services and arrange for you to be represented by a solicitor. In order for the solicitor to represent you it will be necessary for you to enter into a contract with the solicitor for the provision of their services. If you do not wish to continue with your claim at this point you may cancel your contract and only pay the cancellation charges set out at clause 4.4
6.6. Our company is regulated in the United Kingdom and by agreeing to our terms and conditions the customer consents that all legal disputes will be settled in the legal jurisdiction and subject to the laws of England & Wales.
6.7. You should consider whether you have alternative mechanisms for pursuing a claim i.e. legal expenses insurance.
* You are entitled to seek further advice in relation to your claim and to consider what services might be most appropriate for your claim for compensation. In particular you have the right to shop around and you should be aware of the free services provided by the Financial Ombudsman Service, or you can approach your lender directly yourself for free. You should also consider whether you have alternative mechanisms for pursuing a claim, for example, legal expenses insurance.