Frequently Asked Questions

 

PBA: What is a Packaged Bank Account (PBA)?

Customers have been charged a monthly fee for an account which has a bundle of extra benefits. However, it has been found that these benefits are not always suitable for the customer and can offer poor value for money. It can be difficult for customers to claim on the extras offered due to restrictions held in the small print. Some customers have even found that they are simply not eligible for the extras despite being sold the account or did not even know that they had taken out such an account.

PBA: How do I know if I have a Packaged Bank Account?

A good place to start would be to look at your monthly bank statements to see if you have been paying a fee for your account. Different providers of Packaged Bank Accounts use different names to market this product so your statement will not necessarily always make it clear as to the nature of the account. If in any doubt over a charge you can clarify it with your bank.

PBA: Will complaining about my Packaged Bank Account affect the relationship I have with my Bank?

The complaint will not affect the relationship you have with the provider. The provider has a duty of care to treat you fairly and therefore you would not be treated any differently for having made a complaint.

PBA: How long will the claim take?

This depends of the provider of the account and the work load they are currently experiencing. The regulator gives 8 weeks to give a response to your complaint. If a response is not forthcoming within this time frame, the complaint can be referred to the Financial Ombudsman Service.

PBA: Can I make a complaint myself?

Yes, you can go directly to your provider and lodge a complaint if you wish. However, our service has been specifically designed to take the hassle and stress out of doing this by yourself. Our process will help you to present a complaint that reflects all your key complaint points to aid you win any potential redress. The aim is to make sure that your complaint is taken seriously. Please note that the Financial Ombudsman Scheme could be used or any other mechanism such as legal expenses insurance to pursue a claim.

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Tel: 020 3002 0644 - Email: info @reclaimfinance.com


Reclaim Finance is a trading name of Reclaims 4 U Ltd
Reg. Office: 24 Harkness street . Manchester . M12 6BT
Company Registration No. 6651869 - Place of Registration: England & Wales
Vat No. 989401772 - ICO Registration No: Z1480043
Reclaims4U Ltd is regulated by the Financial Conduct Authority in respect of regulated claims management activities;
FRN830181 its registration is recorded on the website: https://register.fca.org.uk

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